Google IT Support Professional Certificate
Paid
Certification · beginner · About 6 months at a few hours a week · certificate available
Paid subscription (financial aid available on Coursera). Check current details on the provider’s site.
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Customer experience
Customer support executive
Solves customer issues over chat and calls.
How people get in
E-commerce, fintech, telecom and BPO companies.
First proof to build
Handle 20 real or role-play tickets and get them reviewed.
National Classification of Occupations 2015, division 4: Clerical support workers.
Learn what you’re missing
Free options first. Finishing a course keeps a skill self-reported; deliver a gig to prove it.
Customer handling
Skill India Digital courses
Skill India Digital
FreeBrowse
Browse catalogue · beginner · Varies
Many free courses; some paid. Check current details on the provider’s site.
Hindi + English communication
Skill India Digital courses
Skill India Digital
FreeBrowse
Browse catalogue · beginner · Varies
Many free courses; some paid. Check current details on the provider’s site.
LearnEnglish (British Council)
British Council
FreeBrowse
Browse catalogue · beginner · Self-paced
Free resources; some paid courses. Check current details on the provider’s site.
Writing
Search Coursera: content writing courses
Coursera
Free to auditBrowse
Browse catalogue · beginner · Varies
Many free to audit; certificates are paid. Check current details on the provider’s site.
CRM tools (HubSpot, Zoho, Salesforce)
HubSpot Academy: inbound marketing, email and sales
HubSpot Academy
FreeBrowse
Browse catalogue · beginner · A few hours per course
Free, with free certificates. Check current details on the provider’s site.
Salesforce Trailhead
Salesforce Trailhead
FreeBrowse
Browse catalogue · beginner · Short modules
Free; certifications are paid. Check current details on the provider’s site.